F.A.Q.

General
1. Will my credit card information be secure?
Yes it will. Purchasing with your credit card at bruzer.com is safe because we use SSL technology that encrypts your information while you shop on our site. This means that your information is encoded and unreadable as it travels to our server. In fact, using your credit card at our online store is safer than using it at a restaurant or gas station.
2. Is my transaction information secure?
Yes, it is. We use the same technology that protects your credit card information to protect your transaction information.

3. Do I have to have an account to order products from this store?
Yes, you do. Because we need to verify that it is really you placing an order (and not someone else on your behalf), we need to know your address and contact information to be able to ship you your order. We need to keep some of this information in case you need to return your product for any reason. For more information about how we use your information, please refer to our Privacy Policy page.
4. Why should I create an account with this store?
Creating an online account gives you great benefits: 1. Shop faster. Once you have logged in, your personal information is pre-filled in for you when you check out. This way, you don't need to type your personal information over and over again. 2. Shop more conveniently. If you add something to your shopping cart and wish to leave the site, the cart will save your selections for a week, so that you can continue where you left off.
5. Can I modify my Account Info?
Not at the moment. We are working to implement such a feature and it should be available shortly. Please note that orders will be billed to, and shipped to, the addresses you specify each time you order from the Flashpoint Online Store.
6. I need help with sizes
Ladies V-Neck Tee      
  Chest  Waist Sleeve  Front Length  Back Length
Small 31 1/2 28 1/2 4 1/2 18 23 3/4
Medium 33    31    5 19 24 3/4
Large 36 33    5 20    26
X-Large 38 35 1/2 5 1/4 21 27 1/2
Ladies Crew Neck Tee      
  Chest  Waist Sleeve  Front Length  Back Length
Small 31    29 1/2 4 1/2 21 23 1/4
Medium 33    31    4 1/2 22 3/4 24 1/4
Large 36 34 5 23 25 1/2
X-Large 38 35    5 1/4 23 3/4 26 1/2
Unisex V-Neck Tee      
  Chest  Waist  Sleeve Front Length Back Length
Small 35 1/2 35 1/2 7 3/4 21 25 3/4
Medium 39 1/2 39 1/2 8 21 3/4 26 1/2
Large 44 44 9 23 1/4 28 3/4
X-Large 49    49    9 23 1/4 28 3/4
XX-Large 52 52 8 1/2 24 1/2 30 3/4
Unisex Crew Neck Tee      
  Chest  Waist  Sleeve Front Length Back Length
Small 36 36 7 3/4 22 1/2 25 3/4
Medium 38 38 8 23 1/2 27
Large 43 1/2 43 1/2 9 24 3/4 28 1/2
X-Large 47    47    8 1/2 25 28 3/4
XX-Large 51 1/2 51 1/2 8 1/2 26 1/4 30
 

7. Is this Web site operated by Flashpoint?
No, this site is operated by Brüzer Sportsgear on behalf of Flashpoint.
Payment
8. Will I receive a receipt for my transaction?
Certainly. Upon completion of your transaction, you will be shown an Order Summary screen. Please print this page from your browser as a receipt for your transaction. This Order Summary includes our GST/HST number for your reference. You will also receive an order confirmation and a shipping notification by email, which you can keep for your records. Please note that these emails cannot be used as a receipt.
9. What are the different ways I can pay for my order?
Its easy to make a purchase at bruzer.com. VISA, MasterCard, and PayPal are all accepted methods of payment.
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Shipping
10. Does bruzer.com offer international shipping?
The items in the Flashpoint Online Store are currently only available to residents of Canada and the United States.
11. If I order more than one product, do I have to pay for shipping on each of the items?
We calculate shipping and handling costs by shipment. Your orders may come in one shipment or multiple shipments. Generally speaking, it costs less to have your order come in one shipment; however, this may cause delays if your products are backordered at the time you order them.
12. Can I order a product and ask you to ship it to another address?
Certainly. Just enter the address where you want your product delivered, in the "Shipping Address portion of the Checkout process. For your protection, credit card orders shipping to an address other than the credit card billing address may be subject to a fraud screening process. This may cause a delay in the shipment of your order. Please note that orders that fail our screening process may be cancelled.
13. If I order today, when can I expect to receive my order?
When you receive your order depends on the availability of the product and the shipping method you select. We ship from our warehouse in Toronto, Ontario, Canada and Canada Post provides the following standards for the shipping methods we offer:

 Canada Service Priority Courier Expedited Regular
Canada Post
Service Standards

(In business days)

Local: Noon next day
Regional: Noon next day
National: Noon next day to 1 day

Local: Next day
Regional: 1 to 3 days
National: 2 to 7 days 

Local: 2 days
Regional: 3 to 5 days
National: 4 - 9 days 

 
 
14. Can I ship to a PO box address? What about rural routes?
For your convenience, we deliver ANYWHERE in Canada and the United States. Unfortunately, at this time we are unable to ship to PO Boxes. To make sure that orders being sent to rural route addresses get to their proper destination, please include a physical street address and/or highway number with your order.
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Purchases & Returns
15. How do I exchange or return an item I bought online?
If you are not completely satisfied with your purchase for any reason, simply return the item within 30 days of receipt for a full exchange or refund. Call 1-888-427-8037 or E-mail your returns questions to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.
16. If I return an item, how long do I have to wait for a refund?
When you return an item, you will receive a refund within 7-10 business days of us receiving and verifying the condition of the item. When you return a product that you have purchased using a credit card, the same card you used will be credited with the refund
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Web Site-related
17. What if I find a misprint or an error on the web site?
We do our best to ensure that we provide you with the most up-to-date and accurate information. However, in the event that you do see any typos or errors on our web site, please let us know and well make it right. You can contact us by phone at 1-888-427-8037 or by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it We greatly appreciate your feedback.
18. Does bruzer.com use "cookies?
Yes, we do. A "cookie is simply an identifier that we place on your computer. You can see what cookies you have and you can choose to delete them anytime through your browser. We use cookies to make it easier for you to shop on our site. They allow us to make our site more interactive and to give you, our valued customers, a better shopping experience.
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