Frequently Asked Questions (FAQs)
General1.Will my credit card information be secure? 2. Is my transaction information secure? 3. Will my the-n.com website Username and Password work for this store? What about my degrassi.tv handle and password? 4. Do I have to have an account to order products from this store? 5. Why should I create an account with this store? 6. Can I modify my account information? 7. I need help with sizes 8. Is this Web site operated by the producers of Degrassi?
Payment9. Will I receive a receipt for my transaction? 10. What are the different ways I can pay for my order?
Shipping11. Does bruzer.com offer international shipping? 12. If I order more than one product, do I have to pay for shipping on each of the items? 13. Can I order a product and ask you to ship it to someone else? 14. If I order today, when can I expect to receive my order? 15. So what's the difference between Priority Courier, Business Expedited and Small Packets Ground for shipments to the United States? 16. Can I ship to a PO box address? What about rural routes?
Purchases & Returns17. How do I exchange or return a product I bought online? 18. If I return a product, how long do I have to wait for a refund?
Yes it will. Purchasing with your credit card at bruzer.com is safe because we use SSL technology that encrypts your information while you shop on our site. This means that your information is encoded and unreadable as it travels to our server. In fact, using your credit card at our online store is safer than using it at a restaurant or gas station.
Yes, it is. We use the same technology that protects your credit card information to protect your transaction information.
3. Will my the-n.com website Username and Password work for this store? What about my degrassi.tv handle and password?
The store is a separate and secure website and, to be able to ship you your order, we need much more information from you than when you signed up at the-n.com or degrassi.tv. If you DO create an account at the store though, you can try to use the same Username and Password you used at the-n.com or degrassi.tv if you like.
Creating an online account gives you great benefits: 1. Shop faster. Once you have logged in, your personal information is pre-filled in for you when you check out. This way, you donÕt need to type your personal information over and over again. 2. Shop more conveniently. If you add something to your shopping cart and wish to leave the site, the cart will save your selections for a week, so that you can continue where you left off. 3. Track your order history. Forgot what you bought last year for your son or daughterÕs birthday? No problem! As a registered user, you have access to all your past online orders.
Not at the moment. We are working to implement such a feature and it should be available shortly. Please note that orders will be billed to, and shipped to, the addresses you specify each time you order from the Degrassi Online Store.
Below you will find a sizing chart for our clothing.
No, this site is operated by Brüzer Sportsgear under license from Epitome Pictures Inc., the producers of Degrassi: The Next Generation. We work closely with Epitome Pictures to bring you the gear you want, and some great stuff you’ve seen on Degrassi: The Next Generation.
Certainly. Upon completion of your transaction, you will be shown an Order Summary screen. Please print this page from your browser as a receipt for your transaction. This Order Summary includes our GST and PST numbers for your reference. You will also receive an order confirmation and a shipping notification by email, which you can keep for your records. Please note that these emails cannot be used as a receipt.
It’s easy to make a purchase at degrassi.bruzer.com. VISA, MasterCard, and PayPal are all accepted methods of payment. Canadian shoppers may also pay for their purchases using Interac Online Payment Service (debit).
We calculate shipping and handling costs by shipment. Your orders may come in one shipment or multiple shipments. Generally speaking, it costs less to have your order come in one shipment; however, this may cause delays if your products are backordered at the time you order them.
Certainly. Just enter the address where you want your product delivered, in the “Shipping Address” portion of the Checkout process. For your protection, credit card orders shipping to an address other than the credit card billing address may be subject to a fraud screening process. This may cause a delay in the shipment of your order. Please note that orders that fail our screening process may be cancelled.
When you receive your order depends on the availability of the product and the shipping method you select. We ship from our warehouse in Toronto, Ontario, Canada and Canada Post provides the following standards for the shipping methods we offer:
15. So what's the difference between Priority Courier, Business Expedited and Small Packets Ground for shipments to the United States?
Priority Courier is really fast service, but it comes as a price. If you can wait a little longer to receive your order, you can choose either Business Expedited or Small Packets Ground and save some money. Please note that some parcels are too large to qualify for the Small Packets Ground rate from the post office. If that's the case with your order, you'll only have two shipping options available at checkout; Priority Courier and Business Expedited.
For your convenience, we deliver ANYWHERE in Canada and the United States. Unfortunately, at this time we are unable to ship to PO Boxes. To make sure that orders being sent to rural route addresses get to their proper destination, please include a physical street address and/or highway number with your order.
Purchases & Returns
When you return a product, you will receive a refund within 7-10 business days of us receiving and verifying the condition of the item. When you return a product that you have purchased using a credit card, the same card you used will be credited with the refund.